Delivery

Shipping

Your order will be shipped in discreet packaging, without visible company markings from Pet Pharma.

Where possible, orders are shipped in a letterbox-sized package. Larger orders or products that do not fit through the letterbox may be shipped as a parcel.

Our product prices are exclusive of shipping costs, unless stated otherwise. The shipping costs for your order depend on the delivery country and will be shown during checkout before you complete your purchase.

Orders are shipped via standard shipping with track & trace through one of our shipping partners.

Delivery address

Please make sure that the delivery address is correct and complete before placing your order. Pet Pharma is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Delivery times

We aim to process and ship orders as quickly as possible. The estimated delivery time depends on the delivery country and the shipping partner.

Please note that delivery times are estimates and may vary due to circumstances outside our control, such as delays with the carrier, public holidays or customs processing.

Track & trace

Once your order has been shipped, you will receive a shipping confirmation with track & trace information where available. This allows you to follow the delivery status of your order.

Questions about delivery

If you have any questions about the delivery of your order, please contact us at:

[insert Pet Pharma email address]