At Pet Pharma, we want to make your shopping experience as simple, secure and discreet as possible. You can choose from several payment methods when completing your order. The available payment options may vary depending on your country, bank, payment provider and the payment methods enabled in our Shopify online store.
We also understand that privacy is important to our customers. Where possible, payments are processed discreetly. However, the exact name shown on your bank statement or payment receipt may depend on the selected payment method, your bank and the payment provider.
Available payment methods
iDEAL
iDEAL is a popular payment method in the Netherlands. It allows you to make online payments directly through your secure online banking environment. You can pay with iDEAL if your bank supports this payment method.
Bancontact
Bancontact is a widely used electronic payment method in Belgium. It allows Belgian customers to pay securely and directly through their secure online banking environment.
KBC/CBC Payment Button
The KBC/CBC Payment Button is a payment method for customers of KBC and CBC banks in Belgium. With this payment method, customers can pay for their order easily and securely through the secure KBC or CBC environment.
Belfius Direct Net
Belfius Direct Net is an online payment method for customers of Belfius Bank in Belgium. It allows you to pay directly through your secure Belfius online banking environment.
Bank transfer
Bank transfer is a traditional payment method where you manually transfer the amount due to our bank account. After placing your order, you will receive the necessary payment details by email or during the checkout process.
Please note that it may take several working days for us to receive and process your payment. Your order can only be processed once payment has been received.
Credit card
We accept most major credit cards, including Visa, Mastercard and American Express, where available. Credit card payments are processed securely and in encrypted form through our payment provider.
PayPal
PayPal is an internationally recognized online payment method. You can pay using your PayPal account and, in some cases, a linked bank account or credit card. This allows you to complete your payment without sharing your financial information directly with our online store.
Klarna
Klarna is a flexible payment solution that may allow you to pay later or in instalments, depending on the options available in your country and during checkout.
Please note that Klarna may perform a credit or eligibility check before approving the payment method. The exact payment terms are provided by Klarna during checkout.
Apple Pay
Apple Pay is a secure and convenient payment method for users of compatible Apple devices, such as an iPhone, iPad, Apple Watch or Mac.
With Apple Pay, you can complete your payment quickly without manually entering your card details. Apple Pay uses security features such as tokenization and biometric authentication, including Face ID or Touch ID where available.
Payment security
All payments are processed by secure payment providers connected to our Shopify online store. Pet Pharma does not store your complete payment details, such as full credit card numbers.
Payment information is managed by the selected payment provider in accordance with its own security and privacy standards.
When is my order processed?
Your order will be processed once the payment has been completed or authorized successfully.
For certain payment methods, such as bank transfer or some local payment methods, payment confirmation may take longer. If payment is not completed successfully, the order may be cancelled or remain unpaid.
Questions about payment
If you have any questions about our payment options or encounter a problem during payment, please contact our customer service team.
Email: info@pet-pharma.com