Cookie Policy
Last updated: 19-06-2026
This is the Cookie Policy of Pet Pharma. In this Cookie Policy, we explain how we use cookies and similar technologies on our website and online store. These technologies may include cookies, tracking pixels, tags, scripts and similar tools. To make this policy easier to read, we refer to all these technologies as "cookies".
Pet Pharma sells medical tests and health-related products for pets. Cookies help us operate our Shopify online store properly, improve your shopping experience, remember your preferences and, where you have given consent, measure website usage or display relevant advertisements.
We may update this Cookie Policy from time to time, for example if we use new technologies, add new services or change the way we use cookies. The latest version of this Cookie Policy will always be available on our website.
What are cookies?
Cookies are small files stored on your computer, smartphone or tablet when you visit our website. These files allow our website to recognize your device or browser.
Cookies can help us remember your preferences, keep products in your shopping cart, allow you to complete an order and understand how visitors use our website.
Some cookies are necessary for the website to function properly. Other cookies are used to analyze website usage, improve our services or support marketing activities.
Why do we use cookies?
We use cookies to ensure that our online store functions properly and to improve the experience of our visitors and customers.
For example, cookies can help us to:
Remember products in your shopping cart.
Process orders securely.
Remember your cookie preferences.
Improve the speed and usability of our website.
Understand how visitors use our online store.
Measure advertising performance.
Display relevant advertisements, where you have given consent.
Protect our website and customers against fraud or misuse.
Cookie consent
We do not require your consent for cookies that are strictly necessary for our website to function. These include cookies that allow you to use the shopping cart, complete an order, remember your cookie preferences, secure payment sessions or protect the website.
For analytical, marketing and tracking cookies, we ask for your consent where required. You can give, refuse or change your consent through the cookie banner on our website.
You can change or withdraw your cookie preferences at any time through the cookie settings on our website, where available. You can also delete or block cookies through your browser settings.
If you refuse non-essential cookies, you can still use our website. However, some features may not work as well, and advertisements you see outside our website may be less relevant to your interests.
Types of cookies we use
Functional cookies
Functional cookies are necessary for the basic operation of our Shopify online store. These cookies ensure that the website functions properly and that you can use important features.
Functional cookies may be used to:
Remember products in your shopping cart.
Enable checkout and payment.
Process orders.
Remember language or regional preferences.
Remember cookie preferences.
Secure account, shopping cart and payment sessions.
Improve the technical performance of the website.
Because these cookies are necessary for the website to function properly, they are generally placed without requesting consent.
Analytical cookies
Analytical cookies help us understand how visitors use our website. For example, they allow us to see which pages are visited, how visitors navigate through the online store and where improvements may be needed.
We use this information to improve the usability, speed, structure and content of our website. Where possible, we configure analytical tools in a privacy-friendly manner.
If analytical cookies have no or only a minimal impact on your privacy, consent may not be required. If analytical cookies are used in a way that may have more than a minimal impact on your privacy, we will ask for your consent.
Marketing cookies
Marketing cookies are used to measure the effectiveness of our advertisements and to display advertisements that may be more relevant to your interests.
With your consent, marketing cookies may allow us to:
Measure whether advertisements result in visits or purchases.
Prevent you from seeing the same advertisement too often.
Display relevant advertisements on other websites or platforms.
Create or use audiences for online advertising.
Measure the performance of marketing campaigns.
Marketing cookies are only placed, where required, after you have given your consent.
Social media cookies
Our website may contain links to social media platforms or embedded third-party content. If we use social media pixels, embedded content or social media plugins, these third parties may place cookies or collect data when you interact with that content.
We do not control how these third parties use cookies or process your data. For more information, please read the cookie and privacy policies of the relevant third parties.
Shopify cookies
Pet Pharma uses Shopify as its online store platform. Shopify may place cookies and similar technologies that are necessary to operate the online store, manage the shopping cart and checkout, process orders, prevent fraud, remember customer preferences and provide secure access to Shopify services.
These Shopify cookies are generally used for functional, security, performance and payment-related purposes. Some Shopify-related cookies may be strictly necessary for the online store to function properly.
If Shopify tools, Shopify pixels or Shopify customer privacy settings are used, this may also affect how cookies and consent preferences are managed on our website.
Third-party cookies
Some cookies may be placed by third parties whose services we use on our website. These third parties may include analytics providers, advertising platforms, affiliate networks, payment providers, customer service tools, technical monitoring tools or social media platforms.
Pet Pharma may use the following third parties:
Facebook / Meta
Instagram / Meta
Google Analytics
Google Tag Manager
Google Ads
Bing / Microsoft
Microsoft Advertising
Microsoft Application Insights
TradeTracker
Daisycon
Robin HQ / CM.com for support or chat functionality
Emarsys
Shopify
Please note that the exact use of these third parties depends on the tools that are active on the Pet Pharma website. If a tool is no longer used or a new tool is added, this Cookie Policy must be updated.
Third parties may change their own cookie and privacy policies from time to time. Pet Pharma has no control over these changes. We recommend reading the privacy and cookie policies of these third parties for more information about how they use cookies and process personal data.
Overview of cookies and third parties
Below is an overview of the types of cookies and third-party tools that may be used on our website.
Necessary cookies
Provider: Pet Pharma / Shopify
Purpose: Website functionality, shopping cart, account login, checkout process, payment, fraud prevention, security and storage of cookie preferences.
Type: Functional / necessary
Retention period: Session-based or a limited period, depending on the cookie.
Analytics cookies
Provider: Google Analytics
Purpose: Measuring website visits, page views, user behavior and website performance.
Type: Analytical
Retention period: Depends on the configuration in Google Analytics.
Tag management
Provider: Google Tag Manager
Purpose: Managing scripts, tags and cookie-related tools on the website.
Type: Functional / technical, depending on the configuration
Retention period: Depends on the configuration.
Marketing and advertising cookies
Provider: Google Ads, Facebook / Meta, Instagram / Meta, Bing / Microsoft and Microsoft Advertising
Purpose: Measuring advertising performance, conversion tracking, remarketing and displaying more relevant advertisements.
Type: Marketing / tracking
Retention period: Depends on the relevant provider and configuration.
Affiliate marketing cookies
Provider: TradeTracker and Daisycon
Purpose: Measuring affiliate referrals, tracking whether a visitor arrived through an affiliate link and attributing sales or conversions to the correct affiliate partner.
Type: Marketing / tracking
Retention period: Depends on the relevant provider and configuration.
Customer service cookies
Provider: Robin HQ / CM.com
Purpose: Providing customer support, remembering support interactions or managing customer questions.
Type: Functional or analytical, depending on the configuration
Retention period: Depends on the relevant provider and configuration.
Email marketing and customer communication cookies
Provider: Emarsys
Purpose: Supporting email marketing, customer communication, campaign measurement and personalization, where applicable and where consent is required.
Type: Marketing / analytical
Retention period: Depends on the relevant provider and configuration.
Technical monitoring cookies
Provider: Microsoft Application Insights
Purpose: Monitoring website performance, detecting technical errors and improving website stability.
Type: Analytical / technical
Retention period: Depends on the relevant provider and configuration.
Payment-related cookies
Provider: Shopify and the payment providers used on our website
Purpose: Processing payments, preventing fraud and securely completing transactions.
Type: Functional / necessary
Retention period: Depends on the relevant payment provider.
Please note: this overview must be kept up to date. If Pet Pharma starts using new tools or stops using certain tools, this Cookie Policy must be updated accordingly.
Managing or deleting cookies
You can manage, block or delete cookies through your browser settings. The exact steps depend on the browser you use.
In Google Chrome
Go to Settings > Privacy and security > Cookies and other site data. Here you can manage or delete cookies.
In Safari
Go to Settings or Preferences > Privacy. Here you can manage website data and delete cookies.
In Mozilla Firefox
Go to Settings > Privacy & Security. Under Cookies and Site Data, you can manage or delete cookies.
In Microsoft Edge
Go to Settings > Cookies and site permissions. Here you can manage or delete cookies.
If you use another browser, please consult that browser's help section or settings menu.
Please note that if you disable or delete cookies, our website may not function as well as intended. You may need to enter certain information again, your shopping cart may not be saved or certain features may become unavailable.
Third-party cookie settings
Some third-party cookies can also be managed directly through the settings or opt-out options of the relevant third party. For more information, please read the privacy and cookie policies of these parties.
This may apply, among others, to:
Google Analytics
Google Ads
Google Tag Manager
Facebook / Meta
Instagram / Meta
Microsoft
Microsoft Advertising
TradeTracker
Daisycon
Robin HQ / CM.com
Emarsys
Shopify
Embedded content
Some pages on our website may contain embedded content, such as videos, images, documents, maps, product information or other content from third-party websites. Embedded content from other websites behaves in the same way as if you visited the third-party website directly.
These third parties may place cookies, collect data or monitor your interaction with the embedded content. We do not always have full control over these cookies. Please consult the cookie and privacy policies of the relevant third parties for more information.
Privacy Policy
When we use cookies that collect, combine or analyze personal data, we process personal data. More information about how Pet Pharma processes personal data, for which purposes, how long we retain data and what your rights are can be found in our Privacy Policy.
Questions
If you have any questions about this Cookie Policy, please contact us at:
Pet Pharma
Email: info@pet-pharma.com
Changes to this Cookie Policy
Pet Pharma may update this Cookie Policy from time to time. We recommend checking this page regularly.
If we make significant changes, we may inform you through our website, by email or by asking for your consent again where required.